How can I contact customer service?

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Frequently Asked Questions

How do I redeem a discount code?

How can I contact customer service?

How should I prepare a return?

Ver las 14 preguntas

Exchanges and returns

How should I prepare a return?

How do I return an order?

What is your returns policy?

Ver las 7 preguntas

Shipment

How long does shipping take?

Is shipping free?

What should I do if I purchased through another platform or retailer?

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Order tracking

How do I redeem a discount code?

How can I track my order?

What should I do if I purchased through another platform or retailer?

How can I contact customer service?

You can contact us using this form. Customer service is available Monday through Friday from 9:00 a.m. to 2:00 p.m. (Spanish time). Queries made during the weekend or on public holidays will be handled on the next business day.

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